WORKSTATION REQUIREMENTS

ConnectOne Inc. want our Client Support Professionals to be effective in their home office.

It is a requirement that all CSPs are able to obtain, configure and maintain their workstation. 

The following guidelines are essential in order to succeed:

Client Support Professionals must have a strong working knowledge of computers:
1. Must be able to use a mouse and keyboard
2. Must be able to boot and re-boot the computer properly
3. Must understand how to navigate the computer's files and desktop environment
4. Must know how to create, name, save and delete a folder
5. Must have functional knowledge of programs including how to launch and close a computer program
6. Must understand how to use e-mail including sending and receiving email
7. Must know how to use the internet including navigating to a site and using search engines like google, bing etc..
8. Must be able to navigate multiple screens

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COMPUTER REQUIREMENTS

Computers/Laptops
A desktop/tower computer with a separate monitor is recommended.
Laptops are acceptable.

Note: All-in-one computers and Apple Mac computers may not be compatible with some client programs.

Dual boot machines, Netbooks,
and Tablets are prohibited from use.

Internet Explorer 8.0 or 11 or Edge on Windows 7, 8 and 10
Mozilla (Firefox 14 to 42) both Windows and Mac
Safari 8 or 9 (Apple Mac only)

**Please note that Google Chrome Browsers are not compatible with the Arise platform.

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MICROSOFT SECURITY ESSENTIALS FOR WINDOWS

Other security software may be incompatible and should be avoided. Technical support may be refused if
your company’s software configuration is not compatible with the Arise platform or is determined to cause
incompatibilities with client required servicing software.
Note: Your Independent Business is responsible for maintaining the security and reliability of its
equipment. 
The following items are considered security risks to the Arise platform and, upon
detection, may subject your company to the suspension or termination of CSP's contract:
Malware infected software
Virtualized Operating Systems (ie: VMWare, Parallels, etc.)
Non-Arise provided VPN software or Proxy settings
TOR or other privacy software

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VOIP HEADSET

USB headset with microphone that connects to your computer which would allow you to interact (Required for Certification).
Recommended:
Logitech, Plantronics, Microsoft, or similar brands.

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SERVICE PHONE

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Internet and Phone Service Providers

1. Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection.
Note: The use of wireless connections to access any Arise system at any time is prohibited, even if the
connection is encrypted. Connectivity to the Arise platform through an unauthorized Proxy Service or
unauthorized VPN Service is strictly prohibited. Additionally, Satellite, Microwave, and Cellular
Hotspot Internet Services are not permitted. USB connected modems are not supported.
2. Hard-wired land line telephone service
Note: Unless stated otherwise in the opportunity announcement, most client programs are
compatible with the following types of services: POTS (plain old telephone service), cable telephony,
digital service, or business class VoIP. The service should be connected directly from the wall to your
telephone. Softphones and cell phones are not permitted. The servicing telephone line should not
interface at any point with the computer. The servicing telephone line should not have voicemail, fax,
or other features on the line (other than long distance, if necessary).